The Best and Worst U.S. Airports | WSJ

WSJ’s Scott McCartney released this year’s list ranking the country’s 20 largest airports. After looking at 15 metrics related to operations, value and convenience, the list has a new No. 1.

Full list:
1. Phoenix (PHX)
2. Denver (DEN)
3. Fort Lauderdale (FLL)
3. Detroit Metro (DTW)
5. Orlando (MCO)
6. Las Vegas (LAS)
7. Atlanta (ATL)
8. Dallas/Forth Worth (DFW)
9. Los Angeles (LAX)
10. Houston Bush (IAH)
11. Charlotte (CLT)
12. Seattle (SEA)
13. Minneapolis (MSP)
14. San Francisco (SFO)
15. Boston (BOS)
16. Chicago O’Hare (ORD)
17. Miami (MIA)
18. Philadelphia (PHL)
19. New York JFK (JFK)
20. Newark (EWR)
Read the article: https://www.wsj.com/articles/the-best-and-worst-u-s-airports-of-2019-11573658675

Photo: Getty Images

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Comment (267)

  1. Full list:
    1. Phoenix (PHX)
    2. Denver (DEN)
    3. Fort Lauderdale (FLL)
    3. Detroit Metro (DTW)
    5. Orlando (MCO)
    6. Las Vegas (LAS)
    7. Atlanta (ATL)
    8. Dallas/Forth Worth (DFW)
    9. Los Angeles (LAX)
    10. Houston Bush (IAH)
    11. Charlotte (CLT)
    12. Seattle (SEA)
    13. Minneapolis (MSP)
    14. San Francisco (SFO)
    15. Boston (BOS)
    16. Chicago O’Hare (ORD)
    17. Miami (MIA)
    18. Philadelphia (PHL)
    19. New York JFK (JFK)
    20. Newark (EWR)
    Read the article: https://www.wsj.com/articles/the-best-and-worst-u-s-airports-of-2019-11573658675

  2. The Airports in the United States aren't terrible. Just very inefficient and old. It's like being back in the '80's. European and Asian Airports are mostly newer and older airports are renovated quicker. I think US Aiports will catch up in a few years. Especially the NYC-area airports (which are truly awful).

  3. Wonder why SEA, TAC is not right around the bottom. Waiting for almost 2:30 hrs. in line just to clear the Customs. Only 4-5 officers showed up on that day while the waiting line almost snaked its way up and down Mt. Rainier.

  4. I was just at the Phoenix airport on Monday and I can tell you that they certainly didn’t have outlets in every seat. And once I found one, most of them didn’t work.

  5. Only at Sky harbor I can get to the airport 50 minutes before the flight I’m trying to take. Buy my ticket at the counter, go through security and still have 20 minutes to chill.

  6. I think the quote from the beginning of "Crazy Rich Asians" says it all: "JFK is just salmonella and despair." Even after the upgrades and new Delta terminal it is still just a terrible airport.

  7. When I go to an airport I'm not looking to be fed and entertained. I go there to catch a flight. I was walking from my arrival gate to the pickup point for the car rental shuttles. It took me 20 minutes to get to my car. This is the Tucson Airport. In Dallas it was a short walk from curbside to the gate. I had no complaints about anything. In Chicago O'Hare I landed caught the train from the American terminal to the remote parking lot, caught a shuttle bus from the the end of the line to the nearby Metra Station and took the train 40 miles north to my destination. To be honest the only airports which I found to be subpar were those in NYC. Chicago is not difficult to navigate if you know what you are doing. Going between United and American terminals, you walk in the passenger tunnel underneath the Hilton Hotel which has people movers. The biggest problem at O'Hare is the TSA set up because there is not enough space to put the facilities. Don't like O'Hare or Midway then flight north to Milwaukee, a very people friendly airport.

  8. This is kind of like having a beauty pageant with 100 contestants, taking the 20 ugliest girls (#80 – #100), then ranking those 20 based on their beauty. America, wake up — the world passed you out years ago.

  9. The worst airport is in Montreal…… This province of Quebec is stuck in the stone age….. It's ironic because the headquarters of the international civil Aviation organization is in Montreal BUT when you land the airport in Montreal you feel you have landed in some fourth world country ……it's pathetic

  10. I 100% agree with Newark being the worst. One time, I had to spend 30 minutes waiting for a flight in terminal a, the seats were super uncomfortable while there was a 15 minute line at a small concession stand in the center. It just felt overcrowded.

  11. Phoenix airport terminal 3 reminds me a bit of Incheon airport with the glass and more clear view. Makes sense why it would be like that. If it had Korean text, a large teddy bear, and robots. It would suffice more.

  12. I'm a huge DIA fan. Centrally located in the US, so there are tons of flights to airports all over the US. Plus tons of international ones. Prices are really good, with all of the competition and the fact that Frontier has their hub/hq here. It's a newer airport, very well maintained and clean. It's not super close to downtown but it's easy to get in and out of the airport. Parking is really reasonable as well, usually can park for 5 or 6 bucks a day with coupons that are easy to get.

  13. I don’t trust this review, it does not match reality or other online surveys. Orlando MCO number 5? I guess this is focused on domestic flights only, because international arrivals suck. Often over 2-3 hours for tourists to clear customs. Not to mention lack of parking and long tsa wait times.

  14. Newark's food options have greatly improved, and the last time I flew out it there, security lines weren't as bad as I remembered them. I think they are relying on outdated Yelp reviews and passenger impressions.

  15. Newark's renovated Terminal C is pretty nice. Nothing special but well-lit, plenty of outlets, bathroom upgrades. Lots of seats with tables in front of them so I can chill on my computer – I have found that lots of airports I have been to don't have that.

  16. Surprised FLL is so high and SFO is lower than LAX and CLT. LAX is easily the worst airport in the country, just as bad as all NY airports. FLL is terrible too, and CLT is dated. SFO is relatively clean and friendly, and the only real issues I've ever had are our delays and our public transit connections

  17. This list is a total joke. PHX is a nightmare to navigate with little in the ways of mass transport. IAD, TPA, and a bunch of other top notch airports are not even on the list.

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  19. Wanna be the best airport in north America? Hire some of the airport guys from Singapore, Hong Kong or Incheon airport! Or maybe outsource the entire operation to them!

  20. Have never been to PHX, but of the large airports I have been to, I would go with DTW, MCO and IAH as my top overall experiences. That includes seating at gates, food options, large terminals so you can breathe and space people apart better, and of course, TSA. Bottom of the list for large airports are ATL, LGA and ORD. I have always agreed that LaGuardia is a third-world country, but O'hare just had to take the bottom spot for 2019 and the first part of this year before the shutdown. The food is awful at O'hare and the gates are cramped with throngs of people, I call it Ebola in a can as I always catch some kind of sickness there… everytime.

  21. About ten years ago I flew out of LGA. It was like a third world country. Terrible food options. Broken chairs and benches and just a bad attitude from the employees. After that I only fly out of JFK which is that great either.

  22. I'm not surprised Denver is rated so high. People there, including TSA, are actually very friendly. Newark was by far the worst. You can just look at the TSA and tell they are looking for a fight. Suck angry, bitter people there.

  23. All 3 N.Y. airports suck. The people who work there are mostly nasty individuals. Ask a question and they have an attitude. Food courts sucks, tsa is slow as he'll. Parking rates are really stupidly over priced. JFK was rebuilt years ago and then it was a shambles and now, it still is..Take lessons from other country airports. Our airports should be ashamed.

  24. Phoenix airport might be newly renovated but I went to one of the terminals and it sucks there was no restaurants everything was closed

  25. I was just at PHX and it is definitely not 1st. The baggage claim, terminal, and rental cars are all miles apart and you can only walk or take a slow bus to get to them plus their was barely any restaurants. All these problems are fixed at DTW and ATL which are my 1 and 2.

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